Fidelis Networks

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Fidelis Networks is a full service Internetworking Technology, Security and Telecommunications Professional Services Firm.  Our consultant and training services focus on technologies, not products, with our enterprise customers. Fidelis Networks offers Internetworking,  Network Security, Wireless LANs (WLANs) Voice over IP (VoIP) assessments, integration and full deployment services.

Fidelis Networks began as an IT Network certification and training company focused on delivering Cisco, Wireless, Voice and Security training solutions. Leveraging this broad skill set from the training disciplines, Fidelis Networks emerged as a professional network services firm as its team of senior consulting engineers. Today Fidelis Networks delivers a complete suite of IT Networking Solutions targeting the Dallas/FtWorth SMB market.

Fidelis Networks- Privacy Policy

At Fidelis Networks your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you become a member is used to process your orders and to provide a more personalized experience on our site. Our site uses a 128 bit encrypted SSL to increase the security of our customer’s information. Fidelis Networks does not guarantee complete security on stored information, but sensitive payment details are collected and transmitted to our credit card processor using Secure Socket Layer encryption.

How Do We Use the Information We Collect?
When you become a Fidelis Networks member, we ask you to fill out a form that requests your name, address and e-mail address as well as some demographic information such as gender and date of birth.Fidelis Networks  shares selected data with trusted partners, such as Google Analytics, to perform statistical analysis. This data does not include personally identifiable information.

Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or shared with others for purposes other than order fulfillment.

Your demographic information (gender, date of birth, etc.) will be used for several security purposes, to ensure you are who you say you are and in fact you are paying with your credit cards and not someone using your stolen credit cards.

Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security
All FidelisNetworks.com employees take your personal information very seriously. All employees must learn and obey our security policies. Access to member personal information is limited to key management personnel and our member services department. The information is ID and password protected and our Web security is reviewed on a monthly basis. We have also installed and implied our site with a 128 bit encryption SSL.

Links To Other Sites
This Web site contains links to other Web sites. Please note that when you click on one of these links, you will be leaving the FidelisNetworks.com site and entering another Web site. These sites may independently collect or request information about you and we encourage you to read the privacy statements of these linked sites as their privacy policy may differ from ours.

Communication
From time to time we may send out email messages alerting you that new courses or products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us 1) if you contact us for a particular reason, 2) to receive your orders, or 3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our.

Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site

Supplementation
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.

Our Use of Cookies
Cookies are pieces of information that your browser stores on your computer’s hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.

Payment Policy:We accept approved company Purchase Orders, Check or Credit Card; we accept Visa, MasterCard, and American Express. Once payment is received, you will receive a confirmation email with registration information.Payment must be received 15 days prior to the start of class.

Cancellation Policy: Students may cancel or reschedule their classroom registration without penalty by providing Fidelis Networks with written notice by faxing to (512) 651-8300 or emailing us at sales@FidelisNetworks.com up to 15 business days prior to the start date of the course. If a student wishes to reschedule their classroom registration, inside of 15 business days prior to the start date of the course, students must pay a rescheduling fee of $350. The original paid course tuition can be applied to the same course or another course of equal or lesser value for up to 6 months from the original course start date. Failure to attend the course without written notification to the above fax or email prior to the start of the course will be considered a “No Show” and will result in forfeiture of the full course price.If Fidelis Networks is forced to cancel a course for any reason, liability is limited to the registration fee only.

Substitution and Transfer Policy: Students may transfer to a later date within one year from the original course date provided the course fee has been paid in full. Substitutions may be made at any time.

Refund Policy:Students may cancel or reschedule their classroom registration without penalty following the above documented Cancellation Policy. Once a student attends the course there are NO refunds. Students are eligible to enroll in a subsequent Bootcamp within one (1) year with just a small administrative fee (and the costs of new books if the course changes).  Please view our Guarantee.

Training Course Guarantee

Our Guarantee:If you successfully complete a Fidelis Networks Bootcamp and do not pass a professional certification examination, then you are eligible to enroll in a subsequent Bootcamp within one (1) year with just a small administrative fee (and the costs of new books if the course changes).

Fidelis Networks’s Guarantee is subject to the following terms and conditions:  (i) You must notify Fidelis Networks in writing and provide proof of having not passed an applicable professional certification examination within 10 days (two business weeks) following the last day of the Bootcamp you attended; (ii) Your participation in a subsequent Bootcamp under this Guarantee is based on seat availability in a regularly scheduled, open enrollment Bootcamp; (iii) Except only for your Bootcamp tuition and enrollment fees, you are solely responsible for all costs and expenses incurred in attending a Bootcamp under this Guarantee, including all travel, lodging, meals and other out-of-pockets expenses, such as exams, associated with your participation in such Bootcamp; and (iv) Only individual (single) registrations are eligible.

Your Feedback is Always Welcome
We welcome your comments and questions about our privacy policy – or anything else you might want to talk about.

You can reach us via email at sales@FidelisNetworks.com

Fidelis Networks LLC
8300 Palmer Ln.
Austin, TX 78754

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